Avoid these mother fuckers like the plague. I confirmed my arrival time and told her I would be quick through customs etc and when I walked out, surprise surprise there was no one waiting. I emailed her three times and got no response. Ended up taking a taxi which I got for 1000 all in. Also, the driver was really nice and friendly, so that was a plus.
So fuck her and her company and I will do everything I can to bad mouth them. I understand mistakes and delays happen, but there was no reason not to contact me and tell me.